Dispute Systems Design
Entry and Contracting
Internal Specialist/ External Consultant
Roles of the Designer
Catalyst
Educator
Facilitator
Translator
Agent of Reality
Mediator of a System
Access, Reporting and Decision-making
Traps and Pitfalls
Enabling
Being the Bad Guy
Playing the Savior
Letting it Fail
*Costantino & Merchant
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What is the Interagency Alternative Dispute Resolution (ADR) Working Group?
We are the central forum and resource for information about the federal government's use of ADR. We advance the use of ADR through:
- Coordination of multi-agency initiatives
- Promotion of best practices and programs
- Dissemination of policy and guidance
By Mail:
Joanna M. Jacobs
Director and Senior Counsel
Office of Dispute Resolution
U.S. Department of Justice
950 Pennsylvania Ave., NW, Suite 4529
Washington, DC 20530-0001
By Email:
