Dispute Systems Design
Organization Assessment
Presenting Problem/ Perceived Opportunity
The Organization
Mission
Culture
Customers
The Disputes
Types
Number
Nature
The Resolution Methods
Procedures
Who uses
How chosen
The Results
Time
Cost
Durability
Satisfaction
*Costantino & Merchant
| Previous slide | Next slide | Back to first slide | View graphic version |
What is the Interagency Alternative Dispute Resolution (ADR) Working Group?
We are the central forum and resource for information about the federal government's use of ADR. We advance the use of ADR through:
- Coordination of multi-agency initiatives
- Promotion of best practices and programs
- Dissemination of policy and guidance
By Mail:
Joanna M. Jacobs
Director and Senior Counsel
Office of Dispute Resolution
U.S. Department of Justice
950 Pennsylvania Ave., NW, Suite 4529
Washington, DC 20530-0001
By Email:
