ADR LUNCHTIME SERIES

“Inside the Parties’ Heads”
Perceptual and Psychological Barriers to
Conflict Resolution

The presentation introduces some of the classic perceptual distortions and cognitive errors that cause negotiators to make irrational choices. These are common obstacles to successful resolution of conflict and are readily apparent at the mediation table. The behavior based on these errors and distortions is automatic and seldom identified or questioned. Using exercises and demonstrations, this workshop will raise awareness of what is happening “inside the parties’ heads” and explore strategies for neutralizing the effect of the powerful psychological forces behind their actions.

Jeannette P. Twomey, J.D., Mediator, MediationWorks, Inc.
                                               Vienna, Virginia

Presented by: The Interagency ADR Working Group, Workplace
                             Conflict Management Section

Date:                   Thursday, January 17th, 2008

Time:                   Noon - 1:30 PM

Please allow extra time for security procedures

Location:   U.S. Department of Energy
1000 Independence Ave, SW, Room GJ-015
Washington, D.C.

Directions:
Orange / Blue Line-Smithsonian/Holocaust Museum/Bureau of Engraving and Printing Exit; Yellow Line-L'Enfant Plaza/Maryland Ave. Exit

Please RSVP by January 10, 2008 with name, citizenship, and agency/employer to Cindy Mazur, ADR Director, FEMA, at cindy.mazur@dhs.gov. Questions? Call Cindy at (202)646-4094.

If you would like to listen via teleconference, please contact Pamela Pontillo at Pamela.Pontillo@hq.doe.gov