Thursday, October 16, 2014
Where do you Stand in the Feedback Loop? Make Feedback Work for You

This interactive session during Conflict Resolution Month will delve into the complex topic of giving and receiving feedback.  The presenter - a preeminent trainer and coach - will discuss how to use our skills and knowledge to help people in organizations work together effectively on communication, performance, and behavior issues.  The session will focus on the use of metaphor, narrative, and strategic questioning to:

  1. show parties we hear and understand what they are saying;
  2. help them recognize the nuances and complexities of what they are talking about; and
  3. provide opportunities for new perspectives and change.  
John Settle President,
SETTLEment Associates, LLC
Mediator, Group Facilitator, Coach/Mentor, Trainer, and Consultant

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Newsletter of the Interagency Alternative Dispute Resolution Working Group

Symposium on Federal Alternative Dispute Resolution Programs: Successes and Challenges

On March 19, 2012, the Department of Justice hosted a Symposium on ADR, co-sponsored by the Interagency ADR Working Group (IADRWG) and the Administrative Conference of the United States (ACUS) with Chairman Paul Verkuil moderating the discussion. Attorney General Eric H. Holder, Jr., the head of the ADR Working Group, described the Department's long standing commitment to ADR use and cited many of the impressive results of the use of mediation in resolving disputes with citizens and across the federal government. Other panelists showcased new and innovative programs involving workplace disputes, enforcement of regulations, contracts disputes with the government and other new and emerging areas.

Symposium Documents

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What is the Interagency Alternative Dispute Resolution (ADR) Working Group?

We are the central forum and resource for information about the federal government's use of ADR. We advance the use of ADR through:

  • Coordination of multi-agency initiatives
  • Promotion of best practices and programs
  • Dissemination of policy and guidance

Federal ADR Programs and Contacts


By Mail:

Joanna M. Jacobs
Director and Senior Counsel
Office of Dispute Resolution
U.S. Department of Justice
950 Pennsylvania Ave., NW, Suite 4529
Washington, DC 20530-0001

By Email: